This product is covered by a limited warranty from Double Robotics Inc. for the original purchaser that covers the product from defects in workmanship and materials for ONE YEAR from the date of receipt. Damages through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized center, or act of God are not included.
For approved warranty repairs, shipping charges are covered from and to the original shipping location. For any Double in a location other than where it was originally shipped, the warranty will not cover shipping costs. Should you still wish to have your Double serviced, you may either provide a US address or cover the shipping, tax and import duty costs both ways. Additionally, the customer assumes all risk of damage/use during shipping and customs. Service in such circumstances will be handled at the discretion of Double Robotics.
For customers in countries other than the US, the unit may be serviced locally by an authorized Double reseller, but this must be coordinated with Double's central support team.
Please note that Double is not intended for outdoor and/or all weather use. Any such use will void the warranty.
During the warranty period and upon verification of defects, this product may be eligible for repair when Double Support has been contacted.
Warranty coverage extends to the official accessories that are used with each Double.
Contact Double Support by email at firstname.lastname@example.org or by phone at (415) 915-6009.
Our support team is typically available from 6 AM to 6 PM Pacific time on weekdays.
DoubleCare Extended Warranty
The DoubleCare Extended Warranty provides the same great service as the Standard Warranty, but instead of one year, you get a total of three (3) years of warranty service.
DoubleCare Extended Warranty is $499 and must be purchased before your Standard Warranty expires (within 1 year of the original purchase).